Returns & Exchanges

At Equip, we stand behind the quality of our food products; if you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and details regarding the specific food items you wish to return or exchange.

• 2.
  Verification and Approval

  Our team will review your request to ensure it meets our quality and safety standards for returns, providing a pre-paid shipping label if approved.

• 3.
  Secure Packaging

  Carefully pack the items in their original, unopened packaging to ensure they remain secure and uncontaminated during the transit process.

• 4.
  Refund Processing

  Once your return is received and inspected at our facility, we will issue a full refund to your original payment method within 5-7 business days.